Accessibility Policy

If you’re struggling due to an accessibility or personal situation, we’re here to help. We’ve got a range of tools and support to ensure everyone can join up, participate and get a Faith Mobile eSIM.

Next Generation Text Relay

Next Generation Text Relay is a service that helps members with hearing loss and/or speech impairment to make and receive calls. To use the services, download the Relay UK app from the Play Store (Android) or App Store (iOS) and follow the setup instructions.

Listed below are the number prefixes you can use with the service:

• Emergency calls - Dial 18000 (free)
  
• Text relay call - Dial 18001 + phone number (free) - To call someone using the relay service
  
• Dial 18002 + phone number (standard UK minutes charge)
  

Emergency Services Text

We have enabled emergency services text so our customers can contact emergency services via text, rather than call.

Dial 999 and 112 (free of charge) subscribers will need to register their phone before using the emergency SMS service.

For more information visit the Emergency SMS website via https://www.relayuk.bt.com/how-to-use-relay-uk/contact-999-using-relay-uk.html

Free directory enquiries

Directory enquiries is a service for those not able to read or hold a telephone directory due to an illness or disability. Subscribers will need to sign up to use this service.

For more information visit the free directory enquiries website via https://www.rnib.org.uk/living-with-sight-loss/money-and-benefits/benefits-concessions-and-grants/free-directory-enquiries-195-service/