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Number Porting

Transfer your number

Looking to bring your number to Faith Mobile, or preparing to move it to another network?

Wherever your journey leads, we believe communication should be simple, honest, and guided with care.

Bringing your number to Faith Mobile?

Begin your transfer today and we’ll carefully move your existing number onto your new eSIM securely and smoothly, usually by the next working day.

Moving on to another provider?

If you feel called to continue your journey elsewhere, we’ll support you.

Your number will be released promptly and without complication, and we will guide you through each step with clarity and integrity.

Bring your number to Faith Mobile

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Step 1: Ask your previous network for a PAC code
Using your old SIM card, text the word PAC to 65075
Shortly afterwards, your existing network provider will reply to your text message with your PAC code.
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More information about PAC codes
Once requested from your network provider, your PAC code will be valid for 30 days.
If you have multiple numbers with your provider, you may need to contact them directly
Your existing provider may contact you with any outstanding charges on your existing mobile plan.
Once your PAC code has been used for a transfer your account with your old network provider will be closed.

Bring your number to Faith Mobile

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Step 2: Select your eSIM
In order to transfer your number to your new eSIM, we need to ensure it’s installed on a device.
Select your eSIM from the list below, and if necessary, install your eSIM onto your device.
Available eSIMs
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Loading your eSIMs...
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No eSIMs found in your account.
Please purchase an eSIM first, then return here to transfer your number.
Select an eSIM to continue
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My eSIM isn’t listed
If your eSIM isn’t displayed in the list below, it may be for one of the following reasons:
The eSIM isn’t associated with the account you’re logged into
The eSIM is a data-only eSIM without an associated phone number
The number on the eSIM has previously been transferred to another network

Bring your number to Faith Mobile

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Step 3: Schedule your transfer
Selected eSIM
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Phone Number
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ICCID
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Enter your details and choose a data for your port
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Complete my number transfer
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* We cannot guarantee the date you select will be available, but will use this date as a preference.

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More information about number transfers
Transfers can usually take place next working day
Transfers cannot be scheduled on weekends or bank holidays
We will endeavour to honour any requested date, however we cannot guarantee the number transfer will be able to take place on that date
Your eSIM will be removed from your account automatically once the transfer has taken place

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Number Transfer Details
Transfer Type
Port In
eSIM
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Transfer Date
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Status
Port Scheduled
You can track the progress of your number transfer in the My Account area.
We will send you a text message once the transfer is completed.

Transfer your number to another provider

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Step 1: Generate your PAC code
To keep your Faith Mobile number with your new provider, you’ll need a PAC code.
There are two ways to generate one, the easiest is to send an SMS from your eSIM:
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Simply text the word PAC to 65075
Using your Faith Mobile eSIM, text the word PAC to 65075. We’ll reply to your text with a PAC code that’s valid for 30 days.
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Generate a PAC code online for one of your eSIMs
Follow our step-by-step guide and we’ll help you generate a PAC code for your Faith Mobile eSIM.
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Step 2: Provide PAC code to your new network
Once generated, you can give the PAC code to your new network to initiate a number transfer.
Networks will offer this service via online forms, or phone.

Transfer your number to another provider

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Step 1: Select your eSIM
Select your eSIM from the list below to generate a PAC code for it.
Available eSIMs
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Loading your eSIMs...
sim_card_alert
No eSIMs found in your account.
Please purchase an eSIM first, then return here to transfer your number.
Select an eSIM to continue
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My eSIM isn’t listed

If your eSIM isn’t displayed in the list below, it may be for one of the following reasons:
The eSIM isn’t associated with the account you’re logged into
The eSIM is a data-only eSIM without an associated phone number
The number on the eSIM has previously been transferred to another network

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PAC code information
Pass these details onto your new provider to keep your number.
Phone Number
PAC Code
Expires on
We have sent an SMS with these details. Thanks for being a Faith Mobile customer and we hope to have you onboard with us again.
FAQS

Your questions, answered.

An eSIM (embedded SIM) is a digital SIM that’s built directly into your phone. It lets you activate a mobile plan without needing a physical SIM card. It’s faster to set up, more secure, and allows you to add plans without swapping cards.

Most recent smartphones from Apple, Google, and Samsung support eSIMs — including the iPhone XS or newer, Google Pixel 3 and up, and Samsung Galaxy S20 and newer. You can check your device’s settings to confirm compatibility under Mobile Network or SIM Manager.

Once you’ve signed up, we’ll send you a QR code by email or within your Account. Simply scan it using your phone’s camera or network settings, and your plan will activate instantly — no waiting for delivery or inserting a SIM.

Yes! You can port your number from any UK network. Just request a PAC code from your current provider and click 'Transfer your number' in your Account. We’ll handle the transfer, usually within one working day.

All our plans are SIM-only, contract-free, and renew every 30 days. They include unlimited UK calls and texts, with flexible data allowances. You can change or cancel anytime, directly from your online account.