Privacy Notice

Our privacy policy reflects the latest changes in data protection laws. It’s important to us that you understand what personal information we have, how we use it and how you can check and update some of your information. This is why we are providing you with a snapshot of the main points in our privacy policy.

So, what information do we hold about you?

We have information that you provide to us telling us about who you are, such as your name, email address, address and profile (your ID Data, Contact Data and Profile Data). You can find these details in the settings section of our website.

We will also have Financial and Billing Data such as your debit or credit card details and other payment information which are stored within the secure payment gateway provider’s platform.

We will collect and use information about how you interact with us, through use of the website and by contacting us through our customer services team (Usage Data and Customer Care Data).

We will hold Marketing and Communications Data about how you would like us to communicate with you.

We will collect Technical Data about how you are accessing our services such as your IP address, browser and web server log information.

How we collect and use this information

We will collect this information when you purchase our products and services, enter information on the website, use our products and services, get in touch with our customer service team or engage with campaigns and promotions.

There is information that we collect automatically such as your use of our service, the network, devices that you use to access our service, how you react to our advertising.

This is not an exhaustive list, so please read our policies for more information.

Our privacy policy also sets out the legal basis for the processing of your data.

Why do we collect your personal information?

We use your information to help us provide the products and services to you, to look after your account, improve our products and services and manage our business. It also helps us to tell you about our new products and services. The law requires us to keep some information as well. We will always keep your information secure and in compliance with data protection laws and regulations.

For a detailed explanation of why and how we collect your personal information, please visit our privacy policy.

Who do we share your data with?

We may share your information with others who help us run our business and provide you with our services. This could mean sharing your information with others, such as Faith Mobile affiliated companies, third party suppliers and regulatory and law enforcement agencies.

How can you manage your marketing preferences?

You can follow the unsubscribe links in any email or text marketing that we send you.

Contact us

For general questions please visit our FAQ’s page, or email help@faithmobile.co.uk

For specific questions about this privacy statement, or about our use of your data or cookies, you can email help@faithmobile.co.uk

Our privacy policy reflects the latest changes in data protection laws. It’s important to us that you understand what personal information we have, how we use it and how you can check and update some of your information. This is why we are providing you with a snapshot of the main points in our privacy policy.