Security Policy

Faith Mobile Limited is committed to protecting the confidentiality, integrity, and availability of customer information and systems. This Security Policy explains the measures we take to safeguard personal data and secure our services against unauthorised access, loss, misuse, alteration, or disclosure.

This Policy supports and should be read alongside our Privacy Policy, which provides further details on how we collect, use, and protect personal data.

This Security Policy applies to:

• customer interactions with Faith Mobile’s website, services, and systems
• personal data processed by Faith Mobile in the course of providing electronic communications services
• third-party service providers acting on our behalf

Technical Security Measures

We implement appropriate technical security measures designed to protect personal data and service integrity, including but not limited to:

• Encryption:
  We use industry-standard encryption technologies (such as TLS) to protect data transmitted between your device and our systems.
• Secure Access Controls:
  Access to systems and personal data is restricted to authorised personnel only and limited to those with a legitimate business need.
• Monitoring and Protection:
  We monitor our systems for potential security threats, unauthorised access attempts, and suspicious activity, and take appropriate action where risks are identified.

Payment Security

All payments made to Faith Mobile are processed through trusted, PCI-compliant payment service providers that meet recognised security standards.

• Payment card details are encrypted and processed securely.
• Faith Mobile does not store full payment card information on its own systems.
• Additional authentication measures (such as one-time passcodes or biometric verification) may be required by your card issuer to help prevent fraud.

Organisational Security Measures

In addition to technical controls, we maintain organisational measures to protect personal data, including:

• confidentiality obligations for staff and contractors
• internal policies governing acceptable system use and data handling
• training and awareness to reduce the risk of human error
• careful selection of third-party providers who are required to meet appropriate security standards

Fraud Prevention and Phishing Awareness

We take steps to protect customers against fraud and unauthorised activity. Faith Mobile will never ask you to provide passwords, security codes, or full payment details by email or unsolicited contact.

If you receive a message that appears suspicious or claims to be from Faith Mobile, we recommend that you do not click on links or share any information, and instead contact us directly using the details on our official website.

Security Incidents and Breaches

While no system can be guaranteed to be completely secure, we take reasonable steps to prevent security incidents and to respond appropriately if one occurs.

Where required by law, we will notify affected customers and relevant supervisory authorities of any personal data breach in accordance with applicable data protection regulations.

Review and Updates

We regularly review our security practices to ensure they remain appropriate, effective, and aligned with legal and regulatory requirements.

This Security Policy may be updated from time to time. Where appropriate, we will notify customers of material changes through reasonable means.

Contact Us

If you have any questions or concerns about this Security Policy or how we protect your information, please contact us at help@faithmobile.co.uk