How to Switch Phones with Your Faith Mobile eSIM

If you’re changing phones, you can keep your Faith Mobile number and plan. Your eSIM will need to be removed from your old phone and reinstalled on your new one. Don’t worry — we’ll guide you through it.

Before You Start

Please make sure:

• Your old phone is still available (if possible)

• Your new phone supports eSIM

• You have a stable internet connection (Wi-Fi is recommended)

If your old phone has been lost or damaged, skip to the section at the end of this guide.

Step 1: Remove the eSIM From Your Old Phone

On your old phone, remove the Faith Mobile eSIM before setting up your new device.

iPhone

1. Go to Settings > Mobile Data

2. Select your Faith Mobile eSIM

3. Tap Remove Mobile Plan

4. Confirm when prompted

Android

1. Go to Settings > Network & Internet > SIMs

2. Select your Faith Mobile eSIM

3. Tap Remove or Delete

4. Confirm when prompted

Removing the eSIM helps prevent activation issues on your new phone.

Step 2: Set Up Your New Phone

Turn on your new phone and complete the basic setup steps:

• Sign in to your Apple ID or Google account

• Connect to Wi-Fi

• Update your device if prompted

Step 3: Install Your Faith Mobile eSIM on the New Phone

Once your new phone is ready:

• Sign into your Account and select your eSIM from the Plans page

• Select Install eSIM, and follow the guide to set up your eSIM on your device.

Your eSIM will be installed and activated on the new device, usually within a few minutes.

Step 4: Check Your Service

After installation:

• Make a test call

• Send a text message

• Check mobile data with Wi-Fi turned off

This confirms everything is working as expected.

If You No Longer Have Your Old Phone

If your old phone is lost, stolen, or no longer working:

• Contact Faith Mobile support as soon as possible

• We’ll disable your old eSIM and help you reissue it on your new phone

We’re Here to Help

Changing phones should be simple. If you need any help along the way, our support team is here to guide you and make sure you stay connected.

At Faith Mobile, we’re committed to keeping you connected — with clarity, care, and peace of mind.